Shipping Policy
Thank you for shopping with Sorvaa. Please review our shipping terms to understand how we process and deliver your orders.
Processing Time
- All orders are processed within 1–2 business days.
- Once dispatched, deliveries typically arrive within 7 working days.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or high order volumes, delays may occur. If your shipment is significantly delayed, we will notify you via email or phone.
- We appreciate your patience and understanding during such periods.
Shipping Rates & Delivery Estimates
- Shipping charges are automatically calculated at checkout based on your delivery address and order weight/size.
- Delivery timelines may vary depending on your location and courier conditions.
- Please note that bulk or oversized deliveries may require additional time due to logistics and handling.
Shipment Confirmation & Tracking
- Once your order is dispatched, you will receive a Shipment Confirmation Email with your tracking number.
- Tracking information may take up to 24 hours to activate after dispatch.
Customs, Duties & Taxes
- Sorvaa.com is not responsible for any customs duties, taxes, or additional fees incurred during international shipping.
- These costs are the customer’s responsibility and must be settled directly with the appropriate authorities or courier service.
Damages During Shipping
- We ensure secure packaging of all products. However, Sorvaa is not liable for damage or loss that occurs during transit.
If your package arrives damaged:
- Retain all packaging materials and damaged items.
- Contact the shipping carrier directly to file a claim.
- Notify our support team so we can assist you further.
Questions or Concerns?
If you have any questions regarding your order or shipping, please contact our support team:
📧 Email: hello@sorvaa.com
By placing an order with Sorvaa, you agree to the terms outlined in this Shipping Policy.