At Sorvaa, we are committed to delivering high-quality products with a seamless shopping experience. If you’re not fully satisfied with your purchase, our Return and Exchange Policy ensures a smooth and transparent process.

1. Return Policy

You may request a return within 7 days of delivery if:

  • You receive a damaged or broken product due to transit.
  • The delivered product is incorrect (different model, color, size, or type from what was ordered).
  • The item has major manufacturing defects not visible prior to purchase.

To qualify for a return:

  • The product must be unused and in its original condition — including packaging, manuals, and labels.
  • Proof of the issue (such as images or unboxing videos) must be provided.
  • All returned items are subject to inspection and approval by our team.

Returns are not accepted for:

  • Natural variations in appearance (if the product is handmade or contains natural materials).
  • Customized or made-to-order items.
  • Issues caused by improper handling, installation, or damage after delivery.

2. Exchange Policy

You can request an exchange within 7 days of receiving your order if:

  • You received a defective or incorrect item.
  • The product received significantly differs from the description.

Exchange conditions:

  • Exchanges will be for the same product or a similar item of equal value, subject to availability.
  • Products must be in original, unused condition with all packaging and accessories intact.

3. Refund Policy

  • Refunds are processed within 7–10 business days after the returned product passes quality inspection.
  • Refunds will be issued via the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be arranged through bank transfer or issued as store credit.

4. Warranty & Support

  • Many of our products involve natural or handcrafted elements. These may include subtle variations that are not considered defects.
  • While we do not provide a traditional product warranty, we guarantee authenticity, quality, and accurate product information.

For any post-purchase support, please contact our customer service team.

5. How to Initiate a Return or Exchange

To start your return or exchange:

  1. Contact us within the applicable return window.
  2. Share your order number, clear details about the issue, and relevant photos or videos.
  3. Our support team will guide you through the next steps, including shipping or pickup details.

For help or more information, please reach out:

Email: hello@sorvaa.com

By purchasing from Sorvaa, you agree to comply with the terms outlined in this policy.