By accessing or using the Sorvaa website and its services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.

1. General Terms

Sorvaa is an online platform offering premium products tailored to meet your unique needs.

  • By purchasing from us, you confirm that you are at least 18 years old or have obtained appropriate parental/guardian consent.
  • Sorvaa reserves the right to modify these terms at any time. Continued use of our services constitutes your acceptance of the updated terms.

2. Product Information & Warranty

  • Product features and details are provided to the best of our knowledge. Minor differences in product appearance, texture, or color may occur and are not considered defects.
  • Sorvaa offers warranties solely against manufacturing defects. Warranties do not cover improper use, breakage after delivery, installation errors, or natural variations.

3. Orders & Payments

  • All orders must be placed through our official website or authorized sales channels.
  • Full payment must be made at the time of purchase via the accepted payment methods listed at checkout.
  • Sorvaa reserves the right to cancel orders in case of payment issues, pricing errors, or suspected fraudulent activity.

4. Shipping & Delivery

  • We aim to dispatch orders within the estimated timelines provided during checkout.
  • Delivery timelines may vary based on your location, shipping partners, and product availability.
  • It is the responsibility of the customer to provide accurate shipping information. Sorvaa is not liable for delays or delivery failures caused by incorrect address details or third-party carriers.

5. Returns & Refunds

  • Returns may be requested within 7 days of delivery, subject to our Return Policy.
  • Returned items must be unused, in original packaging, and free from damage to qualify for a refund.
  • Refunds will be issued after quality evaluation and credited back via the original payment method or as store credit.
  • Customized or used products are not eligible for return.

6. Limitation of Liability

  • Sorvaa is not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products.
  • We are not liable for issues arising from improper installation, misuse, or lack of maintenance.

7. User Conduct

You agree not to:

  • Misuse the platform or submit fraudulent or misleading information.
  • Manipulate product prices, reviews, or promotional campaigns.
  • Engage in any behavior that may harm the platform or other users. Violation may result in account suspension or legal action.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [your region/city].

10. Contact Us

For any questions or concerns related to these Terms & Conditions, please contact us at:

Email: hello@sorvaa.com

By using the Sorvaa website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.